I have emailed CS International on 31 January and on 12 February without any response! I have pointed out that any repairs made to the watch were carried out by Tag technicians using Tag approved parts.
Since then I have not received any correspondence from CS Thailand or from anyone else. On 25 January I received an email from CS advising they were forwarding my case back to CS Thailand for action. They responded immediately to inform me that a ticket ( refers) had been created and I would be further contacted. Naturally I was not happy about this so I contacted Customer Service (CS) international. I was told it would cost around $400 to fix. I was told that the battery, which was replaced about 2 years previously, had leaked and destroyed some of the internals of the watch. I waited for over 8 weeks without anyone contacting me, so in January 2022, I reattended the shop. I was told at the time that it would take about 6 weeks to repair. The watch stopped working about eight months ago and on 25 November 2021 I took it into a Tag customer service centre for what I assumed would be a new battery. I don't have the exact date of purchase nor the original receipt. I have owned a Tag watch for a few years now and have been quite happy with my purchase.
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